What does a managed IT service actually include?

Managed IT from bdManagedIT includes 24/7 monitoring, patch management, antivirus, help desk access, and scheduled on-site visits. Our managed IT plan is the core of everything we offer, and it is designed to keep your systems running without requiring you to think about them.

How quickly can someone be on-site if something goes wrong?

We serve businesses within a 60-mile radius of Madison, Georgia, including Athens, Greensboro, Milledgeville, and Lake Oconee. For most clients in this area, we can have a technician on-site the same business day for critical issues.

Do you work with businesses that already have an IT person?

Yes. Our co-managed IT service is built for companies that have internal IT staff but need additional coverage, after-hours support, or specialized skills. We act as an extension of your team rather than a replacement, and we split responsibilities however makes sense for your situation.

What size businesses do you typically work with?

Our 40-plus active clients range from small professional offices to mid-sized organizations with multiple locations. Most have between 5 and 100 employees. We are well-suited to companies that outgrew break-fix IT but are not large enough to justify a full internal IT department.

Is VoIP included in managed IT, or is it a separate service?

Managed VoIP is offered as an add-on to your managed IT plan or as a standalone service. Most clients find it convenient to bundle voice with their IT management so that one team handles both the network your phones run on and the phones themselves.

Solutions

Managed IT

bdManagedIT keeps your technology running, monitored, and protected so your team can focus on work instead of IT problems.

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For nearly 30 years, bdManagedIT has managed the day-to-day IT needs of small and mid-sized businesses across North Georgia. We combine proactive monitoring, on-site response within a 60-mile radius of Madison, and a dedicated help desk so problems get solved before they become outages. Whether you need full IT management or support alongside an internal team, we build the arrangement around your business.

What's included

Proactive Monitoring and Management

Our managed IT platform watches your endpoints, servers, and network around the clock, catching issues before they interrupt your workday.

Co-Managed IT for In-House Teams

If you already have IT staff, we work alongside them, filling coverage gaps and handling overflow without replacing what is already working.

Business VoIP

Managed VoIP replaces aging phone systems with a service that travels with your team and scales as your headcount grows.

Unlimited Remote Help Desk Support

Receive unlimited remote help desk support from our experienced IT team. Our AI-powered ticket routing and three-tier support model automatically direct every request to the right technician, helping resolve issues quickly and keeping your team productive.

What you get

Fewer unplanned outages

Proactive maintenance catches hardware wear, software conflicts, and network degradation early, reducing the surprise downtime that costs your team hours.

Predictable monthly IT costs

A flat monthly fee covers monitoring, patching, help desk, and on-site visits, so your IT budget stays predictable quarter to quarter.

Faster response when something breaks

With on-site technicians across a 60-mile radius, you get a real person at your door, not just a remote ticket, when hands-on help is needed.

A team that knows your environment

After 30 years serving the same region, our technicians know the businesses, the infrastructure, and the people, which means faster diagnosis and fewer repeat problems.

Managed IT services

Start here

Not sure where your IT stands? Start with an assessment.

A business technology assessment is the honest first step for most clients: we review your setup, spot the gaps, and give you a clear baseline before any plan or quote. It works whether you want a simple health check or you answer to strict compliance rules.

Learn about our IT assessment

Managed IT, frequently asked questions

What does a managed IT service actually include?: Managed IT from bdManagedIT includes 24/7 monitoring, patch management, antivirus, help desk access, and scheduled on-site visits. Our managed IT plan is the core of everything we offer, and it is designed to keep your systems running without requiring you to think about them.
How quickly can someone be on-site if something goes wrong?: We serve businesses within a 60-mile radius of Madison, Georgia, including Athens, Greensboro, Milledgeville, and Lake Oconee. For most clients in this area, we can have a technician on-site the same business day for critical issues.
Do you work with businesses that already have an IT person?: Yes. Our co-managed IT service is built for companies that have internal IT staff but need additional coverage, after-hours support, or specialized skills. We act as an extension of your team rather than a replacement, and we split responsibilities however makes sense for your situation.
What size businesses do you typically work with?: Our 40-plus active clients range from small professional offices to mid-sized organizations with multiple locations. Most have between 5 and 100 employees. We are well-suited to companies that outgrew break-fix IT but are not large enough to justify a full internal IT department.
Is VoIP included in managed IT, or is it a separate service?: Managed VoIP is offered as an add-on to your managed IT plan or as a standalone service. Most clients find it convenient to bundle voice with their IT management so that one team handles both the network your phones run on and the phones themselves.

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