What is IT as a Service and how does it differ from break-fix IT support?

IT as a Service is a fully managed, subscription-based model where one monthly fee covers all your technology needs including support, monitoring, security, and hardware. Break-fix charges you only when something fails, which creates unpredictable costs and gives your provider no incentive to prevent problems. ITaaS aligns our success directly with keeping your systems running.

Is hardware included in the managed IT flat fee?

Yes. We work with you to build hardware refresh cycles into the monthly rate so you are never caught with an aging server and no budget to replace it. The exact scope is set during onboarding based on your current environment and planned growth, and it is documented clearly before you sign anything.

How quickly can bdManagedIT onboard a new business onto the ITaaS model?

For most small to mid-sized businesses in North Georgia, our onboarding process takes two to three weeks. We begin with a full environment audit, deploy monitoring and security tooling, document your systems, and establish support procedures. You receive a clear timeline at the start of onboarding with no surprises.

Does the ITaaS model work for businesses with fewer than 10 employees?

Absolutely. Many of our North Georgia clients are professional firms with five to fifteen employees who need enterprise-grade IT without the cost of an internal hire. The flat-fee model is especially valuable at that size because a single unexpected IT incident would otherwise represent a disproportionate expense for a small team.

Is IT as a Service the same as outsourced IT?

Yes. IT as a Service is a form of fully outsourced IT, where bdManagedIT becomes your IT department for a flat monthly fee instead of you hiring in-house. Outsourced IT can also mean co-managed support alongside an internal person, and we do both.

What does outsourced IT include?

Outsourced IT typically includes help desk support, monitoring and patching, security, backups, and technology planning. Our outsourced IT covers all of it under one flat monthly fee, with a local team and on-site response across North Georgia.

Managed IT

IT-as-a-Service (ITaaS)

bdManagedIT provides IT as a Service to small and mid-sized businesses across North Georgia, bundling every technology need, from daily support and proactive monitoring to cybersecurity, strategic planning, and equipment, into a single predictable monthly fee under our managed IT plan.

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Traditional IT spending forces businesses to absorb unpredictable repair bills, large hardware purchases, and the cost of hiring in-house staff they cannot always keep busy. IT as a Service through bdManagedIT eliminates that model. Under our managed IT plan, we take ownership of your technology environment, covering support, monitoring, security tools, licensing, and hardware refresh, all for one flat monthly rate. You know your IT cost on day one of every month, scale up or down as headcount changes, and never face a surprise invoice.

What's included

One flat monthly fee

A single line item covers support, monitoring, security, licensing, and hardware, so your finance team can budget IT with the same confidence as rent or payroll. No per-incident charges and no hidden add-ons.

Proactive monitoring and maintenance

We watch every device and server around the clock, applying patches and catching anomalies before they become outages. Most issues are resolved before you are even aware a problem existed.

Included cybersecurity stack

ThreatLocker application control, endpoint detection and response, email security, and multi-factor authentication are built into our managed IT plan from day one. Security is not an optional upgrade.

Virtual CIO and strategic planning

Every managed IT client receives access to our leadership team for technology roadmap reviews, vendor evaluations, and budget planning, giving small businesses the strategic guidance normally reserved for enterprises.

What you get

Predictable costs, zero surprises

Because your fee is fixed, there is no financial shock when hardware fails or a support incident runs long. Budgeting is straightforward and annual IT spend is fully predictable from the start of the fiscal year.

No large capital outlay

Equipment and licensing costs are folded into the monthly fee, which means you preserve capital for growth, hiring, or operations rather than writing large checks for servers or software suites.

Scales with your business

Add a new employee or open a second location and your IT coverage scales with you immediately. You are never stuck with an oversized or undersized IT footprint as your business evolves.

Single accountable partner

One team, one number, one fee. We own the outcome across every layer of your technology, which means no finger-pointing between vendors and no gaps in coverage that fall between support contracts.