Privacy Policy

Introduction and Scope

bdManagedIT, operated by Bob Dickson and located at 288 S. Main St., STE 201, Madison, GA 30650, provides managed IT services to businesses in Georgia and surrounding areas. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit bdsupport.com, use our interactive tools, or communicate with us.

By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the site. This policy applies to information collected through this website only, not through offline channels or other means unless specifically stated.

We take privacy seriously. This policy is written in plain language so you understand exactly what we do with your data. If you have questions, contact us at hello@bdsupport.com or 706-453-0402.

Information We Collect

We collect information you provide directly to us. This includes your name, business email address, phone number, company name, and business details such as employee count, number of devices, number of locations, and industry sector. You provide this information when you fill out a contact form, use one of our interactive assessment or pricing tools, request a consultation, subscribe to communications, or otherwise contact us.

We also collect information automatically when you visit the site. This includes your IP address, browser type and version, operating system, the pages you visit and the order in which you visit them, the date and time of your visit, the referring URL, and similar technical data. This information is collected through cookies and similar tracking technologies.

If you use our HubSpot chat widget, the conversation transcript and any contact details you share in the chat may be stored. We do not collect sensitive personal information such as Social Security numbers, financial account numbers, health information, or government identification numbers through this website.

How We Use Your Information

We use the information you provide to respond to your inquiries, schedule consultations, deliver the results of our assessment and pricing tools, and follow up with relevant information about our services.

We use your contact information to send transactional emails related to your inquiry or tool submission, including assessment reports, confirmation messages, and follow-up communications. We may also send you educational or promotional emails about our services if you have opted in or if you submitted a form indicating interest. You can opt out of marketing emails at any time.

We use automatically collected data for website analytics, to understand how visitors use the site, to identify and fix technical problems, and to improve site content and user experience. We may use information to comply with legal obligations, enforce our terms, or protect the rights and safety of our business and users.

We do not sell your personal information to third parties. We do not use your information to make automated decisions that produce legal or similarly significant effects.

How We Share Your Information

We share your information with service providers who help us operate this website and run our business. These providers are permitted to use your information only to perform services on our behalf and are required to protect it. The categories of service providers we use are described below.

CRM and Sales Platform: We use HubSpot as our customer relationship management platform. When you submit a form or use an interactive tool, your contact details and tool responses are stored in HubSpot. HubSpot may process your data on servers in the United States.

Email Delivery: We use Resend to send transactional and follow-up emails. Resend processes your email address and the content of the message.

Analytics: We use Google Analytics to collect aggregated data about site usage. Google Analytics uses cookies and similar technologies to report on visitor behavior. We have enabled IP anonymization where available.

Chat and Forms: We use HubSpot chat and form tools on this site. These tools collect the contact information and conversation data you submit directly through them.

Visitor Intelligence: We use ZoomInfo website visitor tracking technology, which may identify the company associated with an IP address visiting our site and enrich that information with firmographic data. This is used to understand which types of businesses visit our site.

We may also disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, prevent fraud, or respond to an emergency. If our business is acquired or merged, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on this site. Cookies are small text files stored on your device that help us and our service providers recognize you, remember your preferences, and understand how you use the site.

Our Cookie Policy provides full details about the specific categories of cookies we use, what each category does, how long they last, and how to manage or disable them. You can read our Cookie Policy at bdsupport.com/legal/cookies.

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

Your Choices and Rights

You have the right to access the personal information we hold about you. You may request a copy of the information we have collected through this website by contacting us at hello@bdsupport.com.

You have the right to request correction of inaccurate personal information we hold about you. If you believe any information we have is wrong, contact us and we will correct it.

You have the right to request deletion of your personal information. We will honor deletion requests subject to any legal obligations we have to retain certain records. To request deletion, contact us at hello@bdsupport.com with the subject line Data Deletion Request.

You have the right to opt out of marketing communications at any time. Every marketing email we send includes an unsubscribe link. You may also opt out by contacting us directly. Opting out of marketing does not affect transactional messages related to an active inquiry or service.

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected and how it is used, the right to delete and correct personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise any California privacy rights, contact us at hello@bdsupport.com with the subject line California Privacy Request. We will respond within 45 days.

We do not discriminate against you for exercising any privacy rights.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our service providers maintain their own security programs, which include encryption of data in transit and at rest.

No method of transmission over the internet and no electronic storage system is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at hello@bdsupport.com.

Data Retention

We retain contact information and form submissions for as long as we have an active or potential business relationship with you, or as required to comply with legal, accounting, or reporting obligations. If you request deletion and we have no legal obligation to retain your data, we will delete it within 30 days.

Analytics data is retained according to the retention period configured in our analytics account, typically 26 months. Anonymized or aggregated data that cannot identify you may be retained indefinitely for reporting purposes.

Children's Privacy

This website is intended for business use and is directed at adults. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us at hello@bdsupport.com and we will delete it promptly.

Third-Party Links

This website may contain links to third-party websites, including vendor sites, partner resources, or reference materials. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our inclusion of a link does not imply endorsement of the linked site or its privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we update this policy, we will revise the Last Updated date at the top of this page.

We encourage you to review this policy periodically. Continued use of this website after a change to this policy constitutes your acceptance of the updated terms.

How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the personal information we hold about you, contact us by email at hello@bdsupport.com, by phone at 706-453-0402, or by mail at bdManagedIT, 288 S. Main St., STE 201, Madison, GA 30650.